CCS Customer Service - BCM Link

Turn Microsoft Business Contact Manager into a full featured CRM system

Integrate a powerful customer service application into your existing CRM system!

  Manage all customer activities from sale through service
  Improve team collaboration across sales, support and services
  Gain visibility at the Account, Contact, Opportunity and Product/Service level
  Improve service levels and customer satisfaction
  Easy to use, implement and customize to your needs
  Get more return on your existing technology investment


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Customer Service * Product Support * Client Services * ECommerce Support 


CCS Customer Service - is a key component of your CRM strategy. It automates customer support / service requests including:

  • Problem, incident tracking 
  • Technical support issues 
  • Shipment questions 
  • Order status inquiries 
  • Schedule service appointments 
  • Product information requests 
  • Product returns 
  • Complaints 
  • Product Upgrades and releases  
  • and many more....

CCS Customer Request - BCM Link

Built on Outlook just like BCM, seemless integration
Populate ticket contact information from BCM business contacts folder
Support tickets link into Account and Contact activity history, review tickets from History
Create new tickets from BCM contact record
Create new BCM opportunity records from CCS Customer Service ticket forms
View support activity across Accounts, Contacts, Products and Departments
Create a new Contact and/or Account from Ticket
Gives sales reps a customer service activity view before going into accounts

Quickly identify overdue tickets, high priority status or any other filter with Ticket Views feature. Measure your success with full reporting capabilities
Automatically notify account manager, sales reps etc of tickets and incidents.
Open Ticket From Accounts  
Open Contact From Ticket   
View all support activity from BCM 
 






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