Online Tour of CCS Help Desk

Welcome to a tour of CCS HelpDesk

This tour will take you through the steps of submitting, assigning and completing a Help desk ticket process. Each step in the tour is only a few minutes long. While the tour does not cover every aspect of the application, you will get a good feel for the ease of use and workflow occuring.

Please note that the screens represented in this tour include all fields available. In your implementation you may choose to simplify your forms.

To start a tour segment simply click on the play symbol next to the segment description.

 Introduction to CCS HelpDesk

• Overview of how it works
• Workflow

 Making a Request

• Filling out a request
• Using: Outlook form

Assigning a Ticket

• Department routing
• Assigment options

 Fulfilling a Workorder

• Activity Log options
• Knowlegebase, notification

 Configuring For Your Needs

• Form customization
• Notifications
• Templates

Ticket Management and Reporting

• Management view of tickets
• Flexible Reporting