CCS HelpDesk... Pricing

CCS HelpDesk licensing is based on "named user" or "seats". You should count the number of technicians who will be assigning tickets, and those who will be assigned tickets to work on, and management who will review and report on activity. This usually includes Help Desk staff, IT staff and management. It does not include end-users who submit tickets.


 

CCS HelpDesk Personal Edition

Single user addition
Price $295
 
CCS HelpDesk Standard Edition

"Seats" refers to the number of Help Desk, Call Center, or Customer Service staff who will be using Outlook

Base Price (includes 2 Seats)

$495

Additional Seats (per seat)

$150  each

Site or Enterprise License

Call for Pricing
 
CCS HelpDesk Pro Edition

"Seats" refers to the number of Help Desk, Call Center, or Customer Service staff who will be using Outlook

Base Price (includes 2 Seats)

$795 

Additional Seats (per seat)

$200   each

Site or Enterprise License

Call for Pricing
Volume discounts available for over 20 seats
 

The Software license is good for one installation in Microsoft Exchange Server Public Folders. Since one set of public folders can be replicated to multiple servers, the license is not dependent on how many Exchange servers you have.

Buy Now!     The program is sent by email to the address specified when purchasing. All prices in US $. There are no taxes or shipping charges. Use this link to convert prices to your currency.

Support and Maintenance

The license fees for our Help Desk products include support for 30 days after purchase. The license fees include maintenance releases and bug fixes for the version you purchase, but not upgrades to new releases.

After the initial 30-day period, support is $95/incident unless you have an Annual Support Contract. Our Support Contracts are an easy way to ensure that you continue to receive updates, upgrades, and support. Details on these contracts are at Support Contracts.

Customization

See Customizations for details and pricing.

Referral, Reseller, and VAR Pricing

We offer discounts to qualified partners and resellers. See Partners page for details.

Educational and Non-profit Organizations

For qualified educational institutions and  non-profits, we are pleased to offer special pricing and discounts. A qualified non-profit is a 501(c)3 organization formed for educational, scientific, literary, charitable, or religious pursuits. Please email us for more information.