CCS HelpDesk (formerly Outlook HelpDesk) VOTED MSEXCHANGE.ORG READERS’ CHOICE AWARD WINNER  

March 25, 2009 – Leading Microsoft Exchange Server resource site, MSExchange.org, announced today that CCS HelpDesk was selected the winner in the Outlook Add-on category of the MSExchange.org Readers’ Choice Awards.   

  “Our Reader’s Choice Awards give visitors to our site the opportunity to vote for the products they view as the very best in their respective category,” said Sean Buttigieg, MSExchange.org manager. “MSExchange.org users are specialists in their field who encounter various solutions for Exchange Server at the workplace.  Their vote serves as a solid peer-to-peer recommendation of the winning product.” 

  MSExchange.org conducts regular polls to discover which product is preferred by Exchange administrators in a particular category of third party solutions for Microsoft Exchange Server. The awards draw a huge response per category and are based entirely on the visitors’ votes. MSExchange.org users can submit their votes for the current Readers' Award poll in the site’s left-hand bar. 

About CCS HelpDesk 

  CCS HelpDesk (formerly Outlook HelpDesk) is the leading help desk application built upon Microsoft Outlook, Exchange and the Web.  Unlike stand alone help desk applications, it leverages Outlook’s powerful email, calendaring, task and collaboration functionality and is easy to use and deploy.  CCS HelpDesk customers see greatly improved support staff productivity and higher service level for end-users. 

  CCS HelpDesk request tickets are entered through Outlook, the Web or email, and then are assigned and tracked throughout the resolution process.  Approval and automated notification features keep all parties apprised of the ticket status. A knowledge base allows capture of repetitive support issues for quick response to users. Reporting capabilities are included to assist in managing the help desk and assessing performance.  CCS HelpDesk is available to try for free at www.crowcanyon.com.   Pricing starts at $295 for the Personal edition. 

About MSExchange.org 

  MSExchange.org (http://www.msexchange.org) is a Microsoft Exchange Server 2007/2003/2000 resource site. It is the leading Exchange site, attracting over 350,000 Exchange administrators and specialists a month . The site provides the latest Microsoft Exchange Server news, articles and tutorials by leading Exchange experts, message boards, software listings and product reviews. 

MSExchange.org forms part of a group of sites run by TechGenix Ltd., including http://www.windowsnetworking.com - a comprehensive Windows Networking resource site; http://www.isaserver.org, a Microsoft ISA Server resource site; http://www.windowsecurity.com, a Windows security resource site and http://www.virtualizationadmin.com, a Virtualization resource site. 

About Crow Canyon

Crow Canyon Software provides powerful yet cost efficient support and service productivity applications that leverage the power of Microsoft platforms.  These applications bring order and increased service levels to IT, HR, Facilities, employee and customer support.  Headquartered in the San Francisco Bay area, Crow Canyon award-winning products are used in over 2000 organizations across 60 countries.  CCS HelpDesk and CCS Service Request are available for free trial through Crow Canyon’s website at www.crowcanyon.com  or through authorized partners worldwide.
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