CCS HelpDesk  (CCS Service Request for IT)

(IT edition of CCS Service Request)                                

Optimize IT Staff Efficiency and Improve Service Levels
     Built upon your existing Microsoft^® Outlook^®and the Web - No new software or hardware needed!

Installs in  minutes, deploys quickly and scales to meet the needs of your organization.  Part of our ITIL for small to medium organizations solution.

 CCS HelpDesk Overview

More productivity from your existing investment

• Actually  built upon Microsoft Outlook - not a look alike 
• Leverages all functions of Microsoft Outlook and Office 
• Integrates with e-mail and calendaring so you can coordinate support resources, schedule appointments and assign tasks.   
• Easy to use, install and deploy, no new software or hardware required! 

Capture incidents from many sources

• New tickets submitted via Outlook, Email, or the Web   
• Convert emails to tickets automatically 

  New Ticket Example       Assign Ticket Example

Flexible to support your existing processes

• Flexible forms with customizable fields, look and feel 
• You control routing, notifications and communication 
• Approvals   based on category and type of request 
• Include  existing forms and links to policies 

Improve incident resolution productivity 

• From within a work-order your staff can: 
• • Access a full knowledgebase 
  • View hardware, software, capacity and updates information 
  • Launch IT administration tools 
  • Schedule appointments in Outlook Calendar 

Measure and track service

• Full reporting works with Excel, Access and other reporting tools 
• Full incident tracking, time tracking and tracking by project 
• Report on service levels and automatic escalation (Pro version)  More on the Pro verison 
• Satisfaction surveys linked to at completion of request 

Learn more, see additional resources at right >>>>>>>>>>>

Take a look a our IT Support tools that work with CCS HelpDesk!

CCS HelpDesk is priced From $195 
 

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