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Benicia
, CA. -- (November 6,
2008) – Crow Canyon Systems,
announced CCS Service Request for Employee
Services, a service request tracking
application which significantly reduces the
time employees spend requesting internal
service requests (IT, HR, Facilities etc.) and
increases productivity of service department
staff.
Based on the
award winning CCS HelpDesk, the new product
leverages an organizations existing Microsoft
Exchange, Outlook and Office environment.
Employees can request services such as vacation
leave (HR), maintenance (facilities), supply
requests (Purchasing) or even conference room
scheduling (Administration) through a single
easy to use Outlook or Web
form.
Based on
the type of request, CCS Service Request can
link to existing policies, documents and forms
and attach them to the request
ticket.
Once
submitted the service request ticket is routed
to the relevant service department where the
request can be fulfilled or
assigned.
The request
is then tracked through to completion.
The application
supports approvals, time tracking and service
level reporting.
At the
completion of the request process, the employee
can asked to fill out a survey to rate level of
service.
In many
organizations requesting internal services is a
manual process, taking employee time away from
their primary job focus. Often an employee must
look for forms, call or email the department
and manually follow-up on the
request.
Additionally service
departments manually address requests and do
not have an efficient way to track requests and
service level performance.
CCS Service Request is
a fast and simple way to automate service
request management.
“We had many
customers modifying our IT Help Desk
application to support other departments, which
drove us to develop CCS Service Request” states
Scott Restivo CEO of Crow Canyon
Systems.
“We took
our CCS HelpDesk product and extended it to
support many departments beyond IT across and
organization.”
Available now, CCS Service Request provides
customizable fields,
notifications and logging options.
It
leverages Outlook by providing Active
Directory, task, and calendar integration for
appointments, recurring tasks and
security.
Because no new software or hardware is
required, it can be installed, setup and
deployed quickly often in a few hours.
CCS Service
Request is priced from $495 and is be available
now.
It is
available for free 30-day trial at
www.crowcanyon.com
.
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