CCS Service Request and Customer Service Pricing

CCS Service Request and CCS Customer Service licensing is a permanent software license. Pricing is based number of Service Areas and on the number of "Named Seats" per Service Area.

Service Areas are departments such as IT, Facilities or HR that need to track requests. "Named Seats" are staff in those departments who will be assigning tickets, working on tickets, or running reports on ticket activity.

 CCS Service Request or CCS Customer Service  Lite             Standard   Pro             
 Base Price (includes 1 Service Area w/2 seats)  $495  $695  $895
 Additional Service Areas (includes 1 Seat per Area)  $395  $495  $595
 Additional Seats  $100  $150  $200
 
 Optional Components (one price for all editions)   
 Advanced Reporting

$299
 Assets

$299
 Install/Upgrade Assistance

$199
 Staff Training

$249

Volume discounts start at over 10 seats

Enterprise Licensing available, please contact sales@crowcanyon.com

The Software license is good for one installation in Microsoft Exchange Server Public Folders. The license is sent by email to the address specified when purchasing. All prices in US $. There are no taxes or shipping charges. Use this link to convert prices to your currency.

Support and Maintenance

The license fees for our Service Request products include support for 30 days after purchase. The license fees include maintenance releases and bug fixes for the version you purchase, but not upgrades to new releases.

After the initial 30-day period, support is $125/incident unless you have an Annual Support Contract. Our Support Contracts are an easy way to ensure that you continue to receive updates, upgrades, and support.

Annual Support Contracts

Get the benefits of our great support for one year! We offer Annual Support Contracts for all our products. For details and pricing on Annual Support Contracts, see this page.

Customization

See Customizations for details and pricing.

Referral, Reseller, and VAR Pricing

We offer discounts to qualified partners and resellers. See Partners for details.

Educational and Non-profit Organizations

For qualified educational institutions and  non-profits, we are pleased to offer special pricing and discounts. A qualified non-profit is a 501(c)3 organization formed for educational, scientific, literary, charitable, or religious pursuits. Please email us for more information.