Benicia, CA. -- (May 1, 2008) – Crow Canyon Systems, the leader in support productivity solutions for the Microsoft environment, today announced CCS HelpDesk 4.0 (formerly Outlook HelpDesk), the latest version of its award-winning help desk application. Renamed CCS HelpDesk, version 4.0 is the next generation of Outlook HelpDesk based on Microsoft Outlook, Exchange and the Web. It is the only help desk application which with both Microsoft Outlook and Web based interface. CCS HelpDesk request tickets are entered through Outlook, the Web or email, and then are assigned and tracked throughout the resolution process. Automated notification features keep all parties apprised of the ticket status. A knowledge base allows capture of repetitive support issues for quick response to users. Reporting capabilities are included to assist in managing the help desk and assessing performance.
Available now, CCS HelpDesk 4.0 is available in three editions, Personal, Standard and Pro. Version 4.0 provides new levels of flexibility with more customizable screens, notifications and logging options. It also leverages Outlook 2007 by providing calendar integration for support appointments, recurring tasks and improved web-based ticket submission.
New Features include:

• Full web interface for requesting, submitting, assigning and addressing tickets.

• Enhanced knowledge base now available over the web and from within tickets

• Streamlined ticket assignment to one or multiple helpdesf

• New Forms template feature links to existing Office or PDF forms and attaches it through request resolution process.

• Improved resolution tracking with “Staff Notes”, new logging and resolution fields

• Integration with Outlook Calendar for scheduling support appointments and recurring ticket submission

• Customizable ticket input forms and fields guide the end-user to provide more usable information in the ticket.

• Improved communication and workflow with auto user reply, staff notification by problem category and additional contact option.

• Faster problem resolution by integrating CCS Network Inventory information and knowledgebase access into the trouble ticket.

“Our challenge was to deliver the functionality required by our large customers while maintaining simplicity and efficiency for our smaller help desk users,” said Scott Restivo, CEO, Crow Canyon Software Inc. “CCS HelpDesk 4.0 delivers just that, power and flexibility while keeping the efficiency, ease of use and deployment our products are known for”.
CCS HelpDesk 4.0 is priced from $295 and is be available now. Get a free 30-day trial at www.crowcanyon.com.
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About Crow Canyon Systems Inc. 
Crow Canyon Software provides powerful yet cost efficient support productivity applications that leverage the power of Microsoft platforms. These applications bring order and increased service levels to the demanding world of end user and customer support. Headquartered in the San Francisco Bay area, Crow Canyon award-winning products are used in over 2000 organizations across 44 countries. CCS HelpDesk and CCS Network Inventory are available through Crow Canyon’s website at www.crowcanyon.com  or through authorized partners worldwide.