New
Reporting,
Asset
modules
available
now!
|
We now have two
add-on options
available for
CCS Service
Request and CCS
Help
Desk.
The advanced
Reporting
Module provides
comprehensive
management
reports as
well as the
ability to
create and
distribute custom
reports.
Find out more
on our
Reports Manager
page.
The
Assets/Equipment
Module
allows
you to
track any
equipment,
facilities or
other asset and
link ticket
activity with
the
asset.
Find out more
about the
Assets Module
here.
Low
introductory
pricing in
May!
CCS
Customer
Service
(CSM) for
Outlook and
CCS
CSM
for
SharePoint
available in
June.
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By working with
our customers
who use our
applications
for client or
customer
service, we
have developed
a
new version that
allows you to
integrate
tickets with
Account,
Contacts and
other CRM
information.
The Outlook
version
integrates with
Outlook
Contacts,
Outlook
Business
Contact
Manager
(BCM),
and other
Outlook CRM
applications
such as
TeamScope or
Prophet.
For more
>>
CCS CSM
Outlook
Our new
SharePoint
version
plugs and plays
with our
SharePoint
Accounts and
Projects
modules. These
are a new set
of SharePoint
templates that
offer maximum
flexibility
while leveraging
power of
SharePoint.
For
more>>
CCS
SharePoint
CCS
Service
Request
for
Sharepoint
available
in June
|
We have been
working over
the last year
on the
SharePoint
version of CCS
Service
Request.
It is now in
Beta, and we
will be
releasing it in
mid-June.
The SharePoint
version has all
the features of
the Outlook
version
plus:
-
ticket data
is stored
in
SharePoint
lists
-
All screens
are
available
through
SharePoint
(which
means the
Web!)
-
Tickets can
be
submitted
through
email, Web,
CCS
Outlook
form,
and
SharePoint
workspace!
-
Integrate
in with
existing
SharePoint
portals or
sites.
We also have
full SharePoint
customization
services
to tailor
your
implementation and
are partnering
with SharePoint
training
vendors to get
you up to speed
on
SharePoint.
More>>>
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