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CCS Service Request - Facilities

Leverage your existing Microsoft Outlook, Office and the Web to Track and Manage Facilities and Maintenance requests and work orders

CHALLENGE: Facilities Departments often have fragmented & manual processes with scattered workforce. This presents challenges in capturing, tracking and managing service results and recurring maintenance. Also, measuring costs, tracking equipment and staff performance is a challenge.

SOLUTION: CCS Service Request - Facilities is a powerful yet simple and efficient way to automate the tracking and management of facilities request processes. Employees submit requests from a variety of sources (phone, email, the web, and Outlook) and the tickets are routed to the right department or individual for work order assignment and fulfillment. Link in relevant forms, and policies, tracks time, costs, work logs and status throughout the process. Also has an optional Asset database application.

Facilities

Automate your existing forms and manual routing processes to improve employee service and Facilities staff productivity. Examples of facilities requests include:

Equipment Maintenance
Custodial or Housekeeping
Office Moves
Grounds Maintenance
Event Services

Repairs - screen shot
Audio Visual
Building Maintenance
And many more
Safety and Security

Learn more about automating Facilities Service Requests in our Whitepaper

CCS Service Request - Facilities Features

	Install in minutes on your existing systems, deploy instantly
	Tickets can be submitted through email, web, Outlook or the phone
	Easily configurable to support your existing processes, forms and policies without IT assistance
	Automatically routes to responsible department or individual for assignment and fulfillment
	Assign to one or many staff, split ticket into multiple tickets
	Full approval and emergency notification features
	Integrated Asset and Equipment tracking database
	Access Outlook Calendars to set appointments, and update equipment records from within the work order.
	Quickly identify overdue tickets, high priority status or any other filter with Ticket Views feature. Measure your success with full reporting capabilities
	Full knowledgebase guides your staff and can even link to maintenance manuals, videos and how-to guides

Immediate Benefits

	Increase employee productivity, by providing an easy to use, centralized point, for submitting facilities requests
	Improve department staff productivity and accountability by automating the request, routing and tracking process
	Reduce time consuming follow-up phone calls for request status and more information
	Improve efficiency and compliance by standardizing request procedures and process
	More effectively measure service levels, response times and costs for requests
	Get more return out of your existing Microsoft investment
	Significanty increase overall operational efficiency and employee satisfaction
	Promote consistancy of processes and report on compliance