Thank you for evaluating our product for purchase.  Key to a successful evaluation is to follow a process that will demonstrate productivity gains, introduce the product to your user community and financially justify acquisition of the product to your management.

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Demonstrating the product for your team and users

The following link takes you to our product walkthrough demonstration.  This is designed to provide you with a tool to introduce relevant members of the evaluation team to the product.  We suggest doing it in a group, possibly projecting the demonstration on a screen.  By doing this you will gain the support of the various groups who will be positively impacted by the implementation of the product.

Go to Online Demonstration (couple of minutes to download)

Financial Justification (ROI - Return on Investment)

One of the most important aspects of the evaluation is quantifying the financial impact the product will have on your organization.  This is often the key attribute that management is looking for in approving the purchase of a product.  Working with our customers, we have put together an ROI worksheet and paper that will assist you in documenting the productivity gains you will recognize from using our software:

ROI Worksheet - Enter in your organization's actual numbers into this Excel spreadsheet and calculate your productivity gains and expense savings.

ROI Whitepaper  - A short paper identifying typical areas of productivity gains and expense savings.

Helpful Resources on the Web

Additionally, there is a large amount of useful information from industry experts on how to increase your help desk's productivity.  Here are few:

http://www.asponline.com/support_tools.html   - A useful paper on the process of evaluating help desk software

http://www.help-desk-software-guide.com/tips-IT-hd.htm   - A great site with help desk productivity tips and best practices

http://www.asponline.com/econweb.pdf   - The Economics of Online Support.  A good source of financial information for helpdesk costs.

http://www.e-help-desk.com/whitepaper0002.html   - How help desk software can spread happiness and satisfaction… Seriously!

http://www.e-help-desk.com/whitepaper0004.html   - Reasons for automating a help desk operation.

Help Desk Glossary - A glossary of technical and not-so-technical terms used in the help desk, call center, customer support and technical support industries.