CCS HelpDesk Pro is available March 2. Add more power to your help desk! Pro features include:

• full web interface (including technician screens)
• Rules Manager for escalation, auto response etc.
• Advanced Access/SQL export and Reporting .

Learn how to upgrade today!

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Now you can extend ticket tracking beyond IT. Like IT other departments such as Facilities, HR and Finance all have to track requests from employees and customers. Employees fill out a centralized request ticket and then routes the ticket to the relevant department who fulfills the request. Imagine not having to manually follow-up on vacation requests, expense reimbursements and more!

Your IT helpdesk can operate with in CCS Service Request, and for a limited time we are offering a trade-in credit of CCS HelpDesk toward CCS Service Request. Read more>>>

Outlook HelpDesk versions 3.x and 2.x are now 3-7 years old and will be no longer supported after July 2009.  This is in coordination with Microsoft's support policy timeframes for Exchange, Outlook and Office.
For those not on a support contract we have a special offer to upgrade. With our Move Forward offer you can purchase a premium support contract and the upgrade is free! This is a $399 - $1500 value. We encourage customers to take advantage of our upgrade promotion and move to our new releases.  It is easier than you think! 

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Even though we are busy developing our SharePoint product line, we still have have lots of questions regarding the future of Outlook Public folders.  Most of the people creating fear and uncertainty are those that want you to buy SharePoint. While SharePoint is the future, Public Folders are not going away any time soon. Get the straight story here...

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