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December 2008

In this issue

New Release of CCS HelpDesk
Holiday Specials for upgrade, new purchases and additional seats
Sunset of Outlook HelpDesk 3.x and previous releases in 2009
Get your questions answers from the new Support Knowledgebase!

In other news

CCS Service Request automating requests in many areas beyond IT

CCS Service Request has been a great success so far, automating service requests for IT, HR, Facilities, Marketing and customer service. Early feedback is that the ROI across departments is incredible.

Existing CCS HelpDesk customers can trade-up to CCS Service Request and get a credit applied toward the purchase! More..

Seeking Partners for CCS Service Request vertical applications

While CCS Service Request certainly helps in many areas, we have seen good success in vertical applications such as Healthcare, Banking and Distribution.

We are seeking partners who specialize in specific industries to create templates and implementation practices we can offer with CCS Service Request.

If interested please fill out a partner application.

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CCS HelpDesk 4.2 Available

CCS HelpDesk 4.2 is available December 15th. Included is a new Field Manager utility which allows you to include/exclude fields in forms, a ticket export utility and many other improvements. Since 3.x we have added more than 50 new features in our Help Desk application!

Move-Forward offer, upgrade for free with a Premium Support Contract!
Additional seats 20% off!
20% off all new purchases through December 31st

Sunset of Outlook Help Desk

Outlook HelpDesk versions 3.x and 2.x are now 3-7 years old and will be no longer supported after July 2009. This is in coordination with Microsoft's support policy timeframes for Exchange, Outlook and Office.
We encourage customers to take advantage of our upgrade promotion and move to our new releases. It is easier than you think!

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Help yourself - Check out our Support Knowledgebase

Recently we Announced the launch of our new online Knowledge Base and Support Center. We intend to grow this into a substantial resource for our customers that will help them install, configure, and use our software as effectively as possible. Additionally look for other support resources soon.