Raise Service Levels and Staff Productivity Across Your Organization!

By transforming Microsoft® Outlook into a powerful Help Desk or Service Request Management (SRM) application!

Your organization works in Microsoft Outlook -- all day, every day.  Outlook stores your your e-mails, contacts,  calendars, and tasks.  Your team is probably using it now to manually track IT, HR, Facilities, and customer service requests.   Crow Canyon applications add the workflow, notifications, assignment and reporting features into Outlook to turn it into a powerful service desk application that is easy to use and deploy across your organization.         New Reports Manager Available! see more>>

New Assets Module Available! see more>>

	IT support incidents, requests, link to Network Inventory	Features                     Capture Web, email, Outlook, phone requests Auto routing to departments, staff Full Knowledgebase Familiar Outlook Interface No new software or hardware required Pulls customer, employee info from Outlook Link/attach forms, policies, instructions Highest user acceptance rate in the industry! Reporting, drill-down and dashboard Flexible to fit your processes, workflow and business need   Mobile and Text notifications
	Benefits, leave, training, new hire and more. Enforce policies and compliance.
	Work orders, building maintenance, AV, events, cleanup. Track assets, time, cost.
	Manage  calls, inquiries, complaints. Track follow-up, resolution. Link with Outlook and other Contact Managers.
	Central point for Citizen requests. Raise service levels, accountability and track costs.
	Central point for Student requests. Counseling, Events, Transcripts and more.

CCS Service Request enables each service request to be reliably submitted, routed, approved, monitored and delivered

Consider the benefits of deploying an Outlook based solution:

1. User acceptance is high because your staff already uses Outlook.  No new applications, no new sign-on process, no concerns of which application to use to schedule, assign or work on tasks.
2. The price is lower because we don't have to build the base collaboration platform, Microsoft already did and continues to add powerful new features we can leverage!  A stand alone application company has the cost of keeping up with Microsoft.
3. Cost of ownership is less, no email and calendar synchronization problems and headaches of maintaining multiple databases, security models or backup adminstration required.  It is done already in Outlook.

You already invested in providing your staff with the best office and collaboration platform available, why not use it to gain more productivity today!