Turn Microsoft® Outlook or
SharePoint into a powerful Help Desk or Service Desk with CCS Service Request
Raise Service Levels and Staff Productivity Across Your
Organization.
NEW RELEASE: Version 6.0 with Outlook 2010
64-bit support and other new features now available!
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IT
support incidents, requests, link to asset inventory tools |
Features 
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Capture Web, email, Outlook, phone
requests |
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Auto-routing to departments, staff |
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Full Knowledge base |
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Familiar Interface |
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No new software or hardware required |
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Pulls customer, employee info from Outlook, Active
Directory |
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Link/attach forms, policies, instructions |
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Highest user acceptance rate in the industry! |
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Reporting, drill-down and dashboards |
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Flexible to fit your processes, workflow and
business needs |
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Mobile and Text notifications |
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Benefits, leave, training, new
hire, termination, and more. Enforce policies & compliance. |
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Work orders, building maintenance,
AV, events, cleanup. Track assets, time, cost. |
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Manage calls, inquiries,
complaints. Track follow-up, resolution. Link with Outlook and other Contact
Managers. |
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City, County... Central point for
Citizen requests. Raise service levels, accountability and track costs. |
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CCS Service Request adds workflow, notifications,
assignment and reporting features to turn Outlook or SharePoint into a powerful service desk
application that is easy to use and deploy across your organization.
CCS Service Request fits any issue/service tracking
need. Template plug-ins provide a jump-start for your service
desk needs.
RUNS IN SHARED MAILBOX OR EXCHANGE PUBLIC FOLDERS
FOR OUR SHAREPOINT VERSIONS, CLICK HERE
CCS Service Request enables each service request to be reliably submitted, routed, approved,
monitored and delivered, resulting in high employee and customer satisfaction.
Consider the benefits of deploying our Outlook or
SharePoint-based solutions:
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User acceptance is high because your staff
already uses Outlook and/or SharePoint. No new applications, no new sign-on process, no concerns over
which application to use to schedule, assign or work on tasks.
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The price is lower because we don't have
to build the base collaboration platform. Microsoft already did and continues to add powerful new
features we can leverage. A standalone application has the cost of keeping up with
Microsoft.
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Cost of ownership is low. No email and
calendar synchronization problems or headaches of maintaining multiple databases, security models
or backup adminstration required. It is already done in Outlook and SharePoint.
Your organization already invested in
an office and collaboration
platform, why not use it to
gain more productivity today?
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Us
     
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