Manuals for CCS HelpDesk / Outlook Help Desk

CCS HelpDesk 4.x

     Installation Manual

     Admin/Configuration Manual

     User Quick Card

    Upgrade Manual

    Email Conversion (Event Sink):

     Installing Event Sink using Setup.exe

     Installing Event Sink using manual process

     Installing Event Sink in Shared Mailbox

    Web:

    Installing Web Interface for Users

CCS HelpDesk 4.x Technical Papers

Using Folder Views Effectively

Reporting and Searching

Manuals for previous versions of Outlook HelpDesk

Link to manuals for version 2.x and 3.x