CCS HelpDesk 4.x
Email Conversion (Event Sink):
Installing Event Sink using Setup.exe
Installing Event Sink using manual process
Installing Event Sink in Shared Mailbox
Web:
Installing Web Interface for Users
CCS HelpDesk 4.x Technical Papers
Using Folder Views Effectively
Manuals for previous versions of Outlook HelpDesk
Link to manuals for version 2.x and 3.x